Complaints procedure

If you have a complaint or would like a copy of these procedures please contact us:

Multifleet Vehicle Management Ltd
Complaints Departs
Forward House
17 High Street
Henley In Arden
B95 5AA

Tel:  0844 557 6222

action@multifleet.com

TERMS OF USE

Multifleet Vehicle Managements Ltd and its affiliates provide this site and our other group sites to you subject to the following terms and conditions. Please read the terms and conditions carefully - if you visit our sites you are deemed to have accepted them. Please leave the site if you do not.

Copyright Statement
The contents of this website (including all website design, text, graphics, their selection and arrangement and all software compilations, underlying source code, software and all other material) are copyright of Multifleet Vehicle Management Ltd or its content and technology providers except in so far as individually stated on particular material or items. Without affecting our own or third party rights under copyright, you are not permitted to copy, alter or reproduce content for commercial purposes and must credit Multifleet Vehicle Management Ltd at all times.

Privacy
Your privacy is important to us. Please review our Privacy Policy below, which also governs your visit to our site, in order to understand our practices.

Disclaimer
Whilst this site has been compiled in good faith, Multifleet Vehicle Management Ltd makes no warranty or representation that the use of this website will be uninterrupted or error free or that this site or the server that makes it available are free of viruses or bugs. To avoid any doubt, articles and other information are for general guidance only and should not be specifically relied on without taking advice.

Limitation of Liability
To the full extent permissible by law, Multifleet Vehicle Management Ltd assume no responsibility or liability for any information published on this website and further disclaim all liability in respect of such information. In particular, Multifleet Vehicle Management Ltd hereby excludes all liability for any claims, losses, demands or damages of any kind whatsoever in relation to any information, content or advertisements.

PRIVACY POLICY

Below you will find our policy regarding personal information you may be asked to provide when you register on this website, or participate in our online surveys or discussion panels or otherwise provide personal information on this site. This includes personal data, e-mail address and other information specific to you. We respect your privacy and have put together the following guidelines to address your concerns and let you know how we hold and use your personal information.

What we collect and what we use it for
We collect personal information when you use our services and the panels and any surveys on this site. We may also receive information about you from our business partners or marketing firms. We ask you for personal data only when it is needed for any services you have enquired about or asked us to provide or for participation in any panels, surveys or other activities in which you are taking part on the site or to respond to your requests for information.

We also receive and record information by tracking user traffic patterns throughout our pages to maintain a record of the movements of visitors to our site such as the page visited and the information, activity or service requested. If you send us e-mail, we may also retain the content of your e-mail and your e-mail address to respond to your message and handle any follow up. We use this information to customise the content you see on our pages, to fulfil your requests, to communicate with you generally and to contact you about special, promotions or new services. If you don't want to hear about special promotions or new services, please let us know by emailing us at action@Multifleet.com .

Surveys and panels
In relation to surveys you participate in, we will only request information necessary to carry out analysis relevant to the subject at hand and will only use survey information (other than contact details) for that survey and future aggregate analysis of data. If after agreeing to participate in future online panels and surveys, you want to have your name removed, send us an email to action@Multifleet.com

What information do we share?
There are times when we may share the personal information we learn from you with other parties. However, the information we hold on our clients is an important part of our business and it is not our business to sell or rent this information to others. We may however share personally identifiable information about our clients in the following situations.

Agents
We may use other companies and individuals to perform functions in certain situations on our behalf such as moderating a discussion panel, running a survey, making enquires about you or your company or passing your information to a credit reference agency (see Data Protection). Other examples could include providing marketing assistance and data analysis and providing customer service. These agents only have access to information required for that purpose and may not use it for any other purpose.

Subsidiaries and strategic partners
We share certain information with our strategic partners to allow them to effectively service, manage and deliver an agreed service, we may also share client information relating to any transactions with that business. These partners only have access to information required for that purpose and may not use it for any other purpose.

Data Protection - Fair Processing Notice
In considering your application we may search your record at credit reference agencies. They will add to your record details of our searches and this will be seen by other organisations that make searches. Searches will also be made in respect of directors and partners of firms applying for credit. Information held about you by the credit reference agencies may already be linked to records relating to other people with whom you have a financial association. In connection with your application you may be treated as financially linked with them and assessed with reference to any such associated records. If you are a joint applicant or if you have told us of some financial association with another person, you are declaring that you are entitled to:

• disclose information about your joint applicant and anyone referred to by you.
• authorise us to search, link or record information at credit reference agencies about you and anyone else referred to by you. It is important that you give us accurate information. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this. These records will be used by us to help make decisions about credit.
• trace debtors, recover debt, prevent money laundering and fraud. Fraud prevention agency records will also be shared with other organisations to help make decisions on motor insurance proposals and insurance claims.

Promotional Offers
Other companies sometimes ask us to market their products and/or services on our site. We sometimes send these offers to our clients on behalf of these other businesses, where we believe they may benefit you. When we do this, we do not give that business your name and address. If you don't want to receive such communication, please let us know by emailing us at action@Multifleet.com

Business Transfers
We are continually trying to expand and improve our business and we may sell or buy businesses or assets in these transactions. Client information is generally one of the transferred business assets in these situations and in the event that Multifleet Vehicle Management Ltd or substantially all of its assets are acquired, client information may be one of the transferred assets. Where we deal with other companies as above, we require those companies to comply with our privacy policy. We may also require to release information where required to do so by law. Other than in the above situations we will give notice on this site when your personal information might be shared with third parties and you will have the opportunity to decide not to share that information.

Security
All information is received by us and retrieved using secure technology. In order to provide a safe and secure environment for your personal information we use up to date technology with a view to protecting that information against loss, misuse or unauthorised alteration. We only allow authorised personnel access to personal information you provide. By creating passwords that cannot be easily accessed, guessed or reproduced by unauthorised persons can enhance the effectiveness of our safety measures.

Cookies
A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can contain is information a user supplies him or herself. A cookie can't read data from your hard disk or read cookie files created by other sites. Cookies, however, enhance ours or our partners website performance in a number of ways including providing a secure way for us to verify your identity during your visit to ours or our agents websites and personalising your experience on our site making it more convenient for you. Multifleet Vehicle Management Ltd or our agents therefore uses cookie technology to track or record information about visitors to ours or our agents' sites. These cookies are 'session specific' and are not used to record personal information or to associate personal information with the use of Multifleet Vehicle Management Ltd or our agents services. Your privacy and security are not compromised when you accept a cookie from ours or our agents websites. You can refuse cookies by turning them off on your web browser and you do not need to have cookies turned on to successfully use the site.

Changes to Privacy Policy
We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on the site.

Please call us:

Freephone 0844 557 6222

Please write to us:

Forward House
17 High Street
Henley-in-Arden
West Midlands
B95 5AA

Please E-mail us:

info@multifleet.com